Prohibited and non-insurable items
Important
Before shipping goods with Tunisie Colis, check that they are safe and accepted by your chosen carrier. Do not ship dangerous or prohibited goods.
Prohibited items
Some items are prohibited or require specific acceptance conditions. The guide lists the following categories:
- Hazardous products: aerosols, detergents, fuels, fire extinguishers, gas, hairspray, paint, lead, perfume, asbestos, tobacco, narcotics and chainsaws.
- Lithium batteries and related equipment: batteries, chargers, screens, hoverboards, printers, lithium, computers, cells, televisions, Segways and scanners. Confirm the applicable battery and shipping rules.
- Car parts: gearboxes, fuel, doors, windscreens, bumpers, engines, glass, petrol and oil.
- Food: chocolate, vegetables, fresh products and frozen products.
- Household appliances: ovens, extractor hoods, washing machines, dishwashers, microwaves, tumble dryers, induction hobs and food processors.
- Money and valuables: coins, banknotes, credit cards, watches, cheques, lottery tickets, gold, silver, precious stones, valuable jewellery and paintings, and precious metals.
- Weapons: knives, ammunition, rifles, pistols, swords and sabres.
- Animals and plants: remains, living or dead animals, ivory, organs, plants and flowers.
- Fragile goods: baths, ceramics, marble, tableware, vases, glass, tiles, porcelain, mirrors, neon lighting, stone, air conditioners, water heaters, compressors and humidifiers.
- Other items: canoes, kayaks, beds, mattresses, bed bases, pianos, medicines, obscene or pornographic items, counterfeits, passports and identity cards.
Non-insurable items
Some goods are excluded from compensation because they do not meet the packaging requirements or are considered luxury items:
- Improperly packed products
- Luxury goods
Documents with personal or financial value may also be excluded:
- Original documents such as passports, identity cards, driving licences, title deeds, certificates and diplomas
- Lottery tickets, prescriptions, tickets of any kind, bearer documents, bills, invoices and letters
Containers, breakable materials and flat glass may also be excluded:
- Unpacked suitcases, luggage and bags, plastic containers, cardboard boxes and the outer packaging of collectors’ items
- Cement, granite, terracotta, plaster, stone, glass, marble and silica stone, among other materials
- Windows, aquariums, urns, mirrors, glass frames for photographs or portraits, sheets of glass, and similar items.
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- How should I pack my parcels?
- Prepare a parcel for safe shipping
- Items accepted for shipping
- Useful tips for successful delivery
- How do I change a parcel’s delivery address?
- Managing returns
- Claims service
- Customs questions
- Connecting Tunisie Colis to e-commerce platforms
- How do I contact customer service?
- Measuring parcel dimensions and weight
- Prohibited shipping items
- How does collection work?
- How do I track my parcel?
- Can I cancel my shipment?
- Payment methods
- Payment methods
- Export and import procedures